Frequently Asked Questions
Your Questions, Answered: Everything You Need to Know for a Seamless Experience.
Frequently Asked Questions
What types of uniforms do you offer?
We offer a wide range of uniforms, from performance wear to organic cotton school uniforms. Our collections are designed to provide comfort, durability, and style for various school dress codes.
Can I customize the uniforms with my school’s logo?
Yes, our design team takes a comprehensive look at your current school brand guideline and values and develops a customized uniform catalog. You can choose from embroidery, screen printing, or heat transfer methods to ensure your logo looks perfect on all applications.
What is the typical turnaround time for orders?
We take pride in our efficient processing, ensuring all orders are carefully prepared and shipped within 3-5 business days. From the moment you place your order, our team works diligently to get your items to you as quickly as possible.
Do you offer any solutions for families who need financial assistance with purchasing uniforms?
We manage the creation and implementation of discount codes for several of our partner schools. Schools can choose from one of three distribution methods for the codes, and we provide a monthly invoice for the redeemed discount amounts, along with the associated payment processing fees.
How do you handle sizing issues or exchanges once uniforms have been delivered to students?
We offer a self-service method for handling sizing issues, clearly outlined in our return policy. Parents can easily request a return through our online system, and once approved, they will receive a return label for shipping. Simultaneously, they can initiate a replacement order for the correct size, ensuring a quick and hassle-free exchange process. This approach empowers families to address sizing concerns efficiently and get the right fit for their students as soon as possible.
Can you accommodate rush orders or last-minute uniform requests during the school year?
Yes, we can accommodate rush orders and last-minute uniform requests throughout the school year. We maintain healthy inventory levels to ensure consistent availability. If your administration decides to change an article in the catalog or add a new item, we will work directly with you to adjust and fulfill the request in the best possible way, ensuring a seamless transition for your students and staff.
What are the options for eco-friendly or sustainable fabric choices for our school’s uniforms?
We offer a range of eco-friendly and sustainable fabric options for your school’s uniforms, including materials made from organic cotton, recycled polyester, and blends that prioritize both environmental responsibility and durability. These fabrics are designed to reduce the environmental impact of production while maintaining the comfort and quality that students need. Our team can help you choose the best sustainable options that align with your school’s values and sustainability goals.
How do you keep us updated on the status of our orders, and what is your protocol for resolving delays?
We keep customers updated on the status of their orders with regular email notifications at key stages, including order confirmation, processing, and shipping. As the first day of school approaches, we send detailed reports on the current health of open orders, breaking down the number of orders within each fulfillment phase. Additionally, if any order is at risk of not arriving before the first day of school, we proactively communicate with parents to provide transparency and help manage expectations. Our protocol ensures that you and your school community are well-informed every step of the way.
How do you support families with online ordering, and do you provide any training or resources to help them navigate your system?
We support families with online ordering through a dedicated customer service team, available to assist with any questions or issues they may have. Additionally, for new partner schools, we offer a series of helpful videos that guide parents through every step of the measuring and ordering process, ensuring they feel confident and comfortable navigating the system. These resources are designed to make the experience as smooth and straightforward as possible for all families.